Airport Assistance Services

We move you through check-in and security quickly, valuable given the airport's spacious but sizeable Y-shaped layout.

Your greeter meets you right at arrivals or check-in and guides you through the terminal's separate domestic and international concourses.

We arrange entry into the PIA Business Lounge or SereneAir Lounge, even without matching business class ticket or cardholder status.

For a fully private experience, we coordinate dedicated escort through check-in, security, and boarding, plus arrangements through the airport's hotel reservation counters for extended layovers.

Complimentary cart service is available within the lounges for passengers facing long walking distances, and our team arranges wheelchair support and any assistance you need in advance.

We handle your bags from check-in to gate — worth noting that luggage storage and lockers aren't available at ISB, so plan your connections without relying on leaving a bag behind.

• Arrive 3 hours early for international flights — security checks here are thorough.
• Buy a Jazz or Zong SIM in arrivals (PKR 500–1,000 for 10–30GB) if you need reliable data — free Wi-Fi may require a local phone number to register..
• CIP Airlines Lounge access runs about Rs. 500 per head for domestic, USD 15 for international, available to first/business class passengers or as a paid walk-in.
• Two large mosques near the CAA Car Park host Friday prayers, Taraweeh during Ramadan, and Eid prayers, alongside prayer rooms with dedicated ablution areas in every lounge.
• There's no on-site hotel — the nearest options are in Rawalpindi (20 minutes) or Islamabad city (30–45 minutes), and the airport hosts dedicated reservation counters if you need to book one for a long layover.
• Luggage storage and lockers are not available, so plan accordingly if you're hoping to explore during a longer stop.
• The road to Islamabad via the Srinagar Highway/M-2 can be congested, especially during rush hours — allow 45–75 minutes for the journey to the city centre.
• Complimentary baggage trolleys are available from designated parking spaces throughout the terminal.
• Recommended minimum layover: around 2.5–3 hours given the airport's size and thorough security process.
• Flights to Gilgit-Baltistan and Skardu are highly weather-dependent — always keep flexible plans if you're connecting onward to the north.